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Viking gratuities


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Just returned from Viking river cruise on the Douro where gratuities were supposed to be included. This was not the case since they asked for credit card details and then automatically added their highly inflated gratuities to your bill. On challenging this they were very evasive as to the policy. Asked for the gratuities to be removed and asked for envelopes to make our own contribution as we have in the past. Reluctantly they agreed to do this.   

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13 hours ago, Davybe said:

Why do these companies do it, Viking are advertising "Grats Included " Quite clearly in their adverts ,peeing customer off is not the best way to improve trade...Davybe

 Do Viking River cruises also advertise gratuities included, or is it just Viking Ocean cruises?

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10 hours ago, towny44 said:

 Do Viking River cruises also advertise gratuities included, or is it just Viking Ocean cruises?

The Adverts I saw did they were for River cruises....Davybehttps://www.vikingrivercruises.co.uk/cruise-destinations/europe/grand-european-tour/2020-amsterdam-budapest/pricing.html try this link.

From Bolsover cruise club web site I presume no Service charge means no tips??

https://www.bolsovercruiseclub.com/river-cruises/viking-river-cruise-deals/#pageno=2

Edited by Davybe
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  • 3 months later...

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