curly_wurly 4 Posted August 20, 2013 Report Share Posted August 20, 2013 Why is it everytime I try and update my information online on the cruise personaliser so i can print my etickets off it wont let me as says information is missing?!?! Although I had already input this, it took me three attempts for each person to save it. As for the time it takes to load on every page, its ridiculous especially when trying to pick excursions - took me a whole week before now to sort this. Their old style website never had this problem - I say switch it back or fix it!! Does anyone else have this problem or is it just me? hturtle and ladycruiser 2 Quote Link to post Share on other sites
WAVES 125 Posted August 20, 2013 Report Share Posted August 20, 2013 I had this problem as well drove me crazy i gave up after 3 tries will try again later on this week! Quote Link to post Share on other sites
sammy sun 1084 Posted September 3, 2013 Report Share Posted September 3, 2013 Just come back but before i went we had exactly the same problem. It drives you mad doenst it. Seems to take forever to get it sorted and shore excursions take an age to load up properly. Loved the cruise but the personaliser is a nightmare. Quote Link to post Share on other sites
MikeB 1 Posted October 7, 2013 Report Share Posted October 7, 2013 This problem has been going on for years. I think there are major problems with the servers at P&O HQ which appear unable to cope with the amount of traffic. I raised this with the people in Southampton many moons ago and eventually had a call from one of their computer guys who did not want to believe I word I told him. I still have problems trying to log in and when I eventually manage it, the moment you switch to something else it does not recognise you are logged in and you have to start the process al over again. It really is the most frustrating website I have ever visited and with P&O's obvious cost cutting policies , don't hold your breath for any improvement! ladycruiser 1 Quote Link to post Share on other sites
Hampshire Hog 5 Posted October 8, 2013 Report Share Posted October 8, 2013 Why do the Techies have to change things when the old site worked. No sooner than they "upgrade something" it never works so efficiently or just does not work at all and then takes months of fiddling to fix or the page is taken off line for weeks. Quote Link to post Share on other sites
ron 606 Posted October 13, 2013 Report Share Posted October 13, 2013 And I thought it was just me who had problems with their system, Phew. Quote Link to post Share on other sites
DBH 4 Posted October 13, 2013 Report Share Posted October 13, 2013 For such a big company they do have in my opinion the worst IT dept. How many regular cruisers can remember the farce that they called Cruise Connections, their so called forum. Closed because their IT dept could not maintain it. And at times, their website runs along the same lines, it does not in-still confidence when using it. Regards Bryn. Quote Link to post Share on other sites
john thomas 0 Posted October 13, 2013 Report Share Posted October 13, 2013 I,m by no means a computer buff but an average OAP. My wife and i booked excursions through the Cruise Personaliser for our recent Arcadia cruise and found it a bit long winded but i managed it OK, so not sure what the problem is. Quote Link to post Share on other sites
Dude0455 0 Posted October 15, 2013 Report Share Posted October 15, 2013 Had a similar problem and ended up having to ring them. Chap on the phone said they were having technical problems .Seems to be sorted now he said it was my passport number and my wife's middle name causing the problem. Quote Link to post Share on other sites
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