doca 60 Posted November 21, 2017 Report Share Posted November 21, 2017 Is this true, or just a hoax? "We apologise to those guests due to travel on Oriana's X801 but our technical team has advised us that it is necessary for Oriana to undergo a three week technical maintenance from January 6 2018. As a result we will be cancelling this cruise. We have contacted all those affected guests today and we are extremely sorry for the late notice and disruption. Paul Ludlow. Senior Vice President, P&O Cruises" Quote Link to post Share on other sites
Countrygirl 237 Posted November 21, 2017 Report Share Posted November 21, 2017 Looks like it is true, it is on the P&O Facebook page. Hope you weren’t due to travel on that cruise. Quote Link to post Share on other sites
Pesky Pirate 172 Posted November 21, 2017 Report Share Posted November 21, 2017 It’s an invalid number on p and os website Quote Link to post Share on other sites
sinbad10 757 Posted November 21, 2017 Report Share Posted November 21, 2017 It is true it was 50 night cruise leaving 6/1/2018 but has been cancelled because Oriana has to go in dry dock for technical problems lasting 3 weeks. Quote Link to post Share on other sites
sinbad10 757 Posted November 21, 2017 Report Share Posted November 21, 2017 2 minutes ago, Pesky Pirate said: It’s an invalid number on p and os website It isnt invalid it has been removed because it has been cancelled. Quote Link to post Share on other sites
2torts 345 Posted November 21, 2017 Report Share Posted November 21, 2017 P & O state that they are doing it then because a dry dock has become available. They do not seem to saying what the technical issues are. We're on her next month so it will be interesting to see if she has more vibrations than usual. Quote Link to post Share on other sites
mitch 325 Posted November 22, 2017 Report Share Posted November 22, 2017 wow bit short notice really.very inconveniant for any one booked. it must take some organising to go on such a long cruise and for it to be cancelled 6 weeks before i would not be pleased. the compensation etc better be good but somehow i doubt it. many moons ago when the wife was alive we had flown to miami for a cruise on ncl's ss norway which in a previous incarnation was the ss france one of the real old ocean liners literally just after lifeboat drill as we were due to sail the engines failed. we were then held for 24 hrs before they decided it was cancelled. it was chaos sorting return flights etc. ncl gave you a refund and a credit note to the same value as you paid for the cruise and as it turned out when we came to book a replacement cruise the following year a massive upgrade. in hindsight they handled it pretty well all things considered but at the time there was so little information and it seemed it always took forever to get any sort of decision or answer you were just boiling mad. Quote Link to post Share on other sites
Davybe 529 Posted November 22, 2017 Report Share Posted November 22, 2017 P&O are offering 5% of any future cruise booked as compensation, plus a refund? Not really a good offer, Even if the problem was not predictable, One American we sailed with got a full refund including Airfare plus a free cruise to the same value, when Celebrity had engine problem's on one ship....Davybe Quote Link to post Share on other sites
doca 60 Posted November 22, 2017 Author Report Share Posted November 22, 2017 Pretty shabby treatment by Carnival/P&O, given that it's going to be very difficult for early bookers to get anything like the deals they will have got on this. Rumours already that the real reason is that it was underbooked and cheaper for Carnival to cancel this cruise than have the work done later. They're looking after the agents, though - they know who's really important to them! “P&O Cruises will be paying agent commission on X801 cancelled sailings. If agents are able to transfer guests on to an alternative sailing they will also receive their standard commission on the new booking plus the commission on the X801 booking.” smethy 1 Quote Link to post Share on other sites
Ahoy 170 Posted November 22, 2017 Report Share Posted November 22, 2017 1 hour ago, doca said: Pretty shabby treatment by Carnival/P&O, given that it's going to be very difficult for early bookers to get anything like the deals they will have got on this. Rumours already that the real reason is that it was underbooked and cheaper for Carnival to cancel this cruise than have the work done later. They're looking after the agents, though - they know who's really important to them! “P&O Cruises will be paying agent commission on X801 cancelled sailings. If agents are able to transfer guests on to an alternative sailing they will also receive their standard commission on the new booking plus the commission on the X801 booking.” This is bizzare, why would P&O advise their guests of what they are doing for their agents? What has that really got to do with customers? I have a family member who was booked on this cruise and none of the information they have recieved from P&O or Bolsover mentions anything about the agent commisson. Quote Link to post Share on other sites
doca 60 Posted November 22, 2017 Author Report Share Posted November 22, 2017 14 minutes ago, Ahoy said: This is bizzare, why would P&O advise their guests of what they are doing for their agents? What has that really got to do with customers? I have a family member who was booked on this cruise and none of the information they have recieved from P&O or Bolsover mentions anything about the agent commisson. They haven't - for obvious reasons. That was taken from an agents' website. Quote Link to post Share on other sites
mitch 325 Posted November 22, 2017 Report Share Posted November 22, 2017 thats just poor! crikey i hope i never get cancelled by p&o if thats how they treat people. Quote Link to post Share on other sites
Ahoy 170 Posted November 22, 2017 Report Share Posted November 22, 2017 1 hour ago, doca said: They haven't - for obvious reasons. That was taken from an agents' website. Again, what agent would put this on their website to advertise this to customers? Quote Link to post Share on other sites
doca 60 Posted November 22, 2017 Author Report Share Posted November 22, 2017 4 minutes ago, Ahoy said: Again, what agent would put this on their website to advertise this to customers? http://www.travelweekly.co.uk/articles/292636/po-cruises-cancels-50-night-sailing-for-technical-maintenance Quote Link to post Share on other sites
Ahoy 170 Posted November 22, 2017 Report Share Posted November 22, 2017 Yeah so travel weekly a news page, personally i dont think it has anything to do with us what our travel agents get. Is it really fair to punish the agent for something out of their hands? Quote Link to post Share on other sites
mitch 325 Posted November 22, 2017 Report Share Posted November 22, 2017 even so the travel agents commission on each booking isnt that high, p&o messed up when sending me a copy of my invoice/itinery they sent me the agents copy which detailed the agents commission on that cruise booking. i have to say i was suprised it wasnt as high as i thought it would be. so they have to book a hell of a lot of cruises if the p&o commission is anything to go by. Quote Link to post Share on other sites
Ahoy 170 Posted November 22, 2017 Report Share Posted November 22, 2017 Exactly, a friend of mine used to work as a travel agent and has told me all about it and some of the things she told me would completely put me off working in that industry if that was what i was looking to do! I think people assume the agents earn a large amount on their bookings but actually it works out to be very little to what they imagine. frankcooke and Davybe 2 Quote Link to post Share on other sites
doca 60 Posted November 22, 2017 Author Report Share Posted November 22, 2017 I don't think anybody's suggesting that agents don't earn their commission (they're not in business just for fun). Just, perhaps, that P&O need to look after their customers (without whom there'd be no agents) as well. Agents will have been put to a lot of trouble over this fiasco - but not remotely as much as the poor customers who have been let down by P&O without adequate compensation. In the US it would have been very different, I suspect. frankcooke 1 Quote Link to post Share on other sites
Jenjen 232 Posted November 22, 2017 Report Share Posted November 22, 2017 If this cruise is cancelled which was a 50 night cruise, and the plan to take the ship for 3 week refit which is 21 or 22 nights they must put a cruise on 26 nights, or will they do a much more intensive refit? Quote Link to post Share on other sites
mitch 325 Posted November 22, 2017 Report Share Posted November 22, 2017 oh dont dispute that doca, as i said in an earlier post ncl gave a refund plus a credit note to the same value. Quote Link to post Share on other sites
*Dancing Queen* 394 Posted November 23, 2017 Report Share Posted November 23, 2017 17 hours ago, Ahoy said: Exactly, a friend of mine used to work as a travel agent and has told me all about it and some of the things she told me would completely put me off working in that industry if that was what i was looking to do! I think people assume the agents earn a large amount on their bookings but actually it works out to be very little to what they imagine. I think there is a little confusion here .. the travel agent receives a % payment so to speak from the cruise line, I believe in the form of they buy the cruise at a much reduced rate to what the customer can, they then add their mark up to it to sell to us and from those profits they pay their cruise consultants a set amount for each booking they take which isn't much, this is of course is only hearsay told to me by someone who works in the industry so I'm happy to be corrected if I'm wrong. Basically what the travel agent earns from this fiasco will be no different plus they will earn additional commission on whatever they resell be it with P&O or some other cruise company it's the consultants I feel sorry for who will be taking all the flak on the end of a phone and for what .. peanuts !! Ahoy 1 Quote Link to post Share on other sites
mitch 325 Posted November 23, 2017 Report Share Posted November 23, 2017 the invoice i incorrectly received showed the cost of the cruise deposit etc and a line that detailed the commission due to the travel agent ie bolsover.all from p&o so definateley not a case of p&o selling them the cruise and bolsover adding a mark up. Quote Link to post Share on other sites
afcandrew 369 Posted November 23, 2017 Report Share Posted November 23, 2017 15 hours ago, Jenjen said: If this cruise is cancelled which was a 50 night cruise, and the plan to take the ship for 3 week refit which is 21 or 22 nights they must put a cruise on 26 nights, or will they do a much more intensive refit? I understand that Oriana will do 2 x 12-night Atlantic Islands itineraries and 1 x 2-nighter. Quote Link to post Share on other sites
Furby 441 Posted November 23, 2017 Report Share Posted November 23, 2017 1 hour ago, *Dancing Queen* said: I think there is a little confusion here .. the travel agent receives a % payment so to speak from the cruise line, I believe in the form of they buy the cruise at a much reduced rate to what the customer can, they then add their mark up to it to sell to us and from those profits they pay their cruise consultants a set amount for each booking they take which isn't much, this is of course is only hearsay told to me by someone who works in the industry so I'm happy to be corrected if I'm wrong. Basically what the travel agent earns from this fiasco will be no different plus they will earn additional commission on whatever they resell be it with P&O or some other cruise company it's the consultants I feel sorry for who will be taking all the flak on the end of a phone and for what .. peanuts !! 1 hour ago, mitch said: the invoice i incorrectly received showed the cost of the cruise deposit etc and a line that detailed the commission due to the travel agent ie bolsover.all from p&o so definateley not a case of p&o selling them the cruise and bolsover adding a mark up. yes dancing queen that is incorrect, think thats how they did it years ago, what mitch says is correct and is in line with what a friend in the industry has told me before Quote Link to post Share on other sites
mitch 325 Posted November 23, 2017 Report Share Posted November 23, 2017 i dont think we should get bogged down with what agents do or dont get i think it detracts from the main issue. the compensation from p&o is derisory and in no way compensates for the inconveniance or the costs elsewhere that people have incurred. i havent looked at the itinery but visa costs, extra insurance costs,car parking hotels travel etc. let alone the sheer embuggerence of having to sort something else. will insurence pick up those costs? what about the inevitable excess. i bet given the age of some off p&o's clients the health insurance alone would be pricey for a 50 night cruise. it would be interesting to see what people are actually out of pocket after the event. p&o ought to do some research and find out what the real cost is and then build that information into their future offers. Davybe 1 Quote Link to post Share on other sites
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.