Guest Solent Richard Posted October 21, 2013 Report Share Posted October 21, 2013 Well having joined this forum just under a fortnight ago I took the plunge this morning and gave Bolsover Cruise Club my first booking as a member. I was very impressed with the service, efficiency and the deal I received for a 2014 Celebrity Infinity booking with Polly. Thank you Polly, I was impressed with your knowledge, particularly the fact you had also sailed on the ship. I shall hopefully look forward to our future dealings. Richard Okay, okay... http://www.youtube.com/watch?v=p6CDYxMQ_dM&feature=player_detailpage It was Poppy, even my notes say so. Sorry Poppy, a senior moment maybe. blondie and Popsicle 2 Quote Link to post Share on other sites
Gill57 15 Posted October 21, 2013 Report Share Posted October 21, 2013 I have booked with Bolsover since 1992 and have found them to be extremely efficient on all occasions. Gill blondie 1 Quote Link to post Share on other sites
Popsicle 295 Posted October 21, 2013 Report Share Posted October 21, 2013 . Quote Link to post Share on other sites
Artycrafty 1 Posted October 21, 2013 Report Share Posted October 21, 2013 We have been using Bolsover since 2000 and have found all the staff very helpful Just a shame that they are not allowed to give discount for Princess cruises Quote Link to post Share on other sites
dst87 353 Posted October 21, 2013 Report Share Posted October 21, 2013 That's good to hear Richard. With Bolsover do you maintain contact with the same advisor once you've booked a cruise? I assume Polly (or Poppy) will be able to help you with this booking, but will you be able to contact her again directly for future bookings? Quote Link to post Share on other sites
Oldworldtraveller 2217 Posted October 21, 2013 Report Share Posted October 21, 2013 That's reassuring Richard as we will be looking for a new TA since our previous longstanding TA amalgamated with another company. Quote Link to post Share on other sites
angel 121 Posted October 21, 2013 Report Share Posted October 21, 2013 I have always booked my cruises with Bolsover and always speak to one person with regards to my booking. Although they are always very nice there I always like that one to one service. Quote Link to post Share on other sites
sammy sun 1084 Posted October 21, 2013 Report Share Posted October 21, 2013 Im the same as angel, I've booked a few cruises with Bolsover and have had the same point of contact all the way through. I liked how it was the same for after sales care as well, usually you find that once youve bought and paid for something, if you have a question or need something doing you are passed to someone in a completely different department but I liked how with Bolsover it was always the same person. Made things easier and avoided having to explain things to multiple people everytime I called. Quote Link to post Share on other sites
RuthG 1 Posted October 21, 2013 Report Share Posted October 21, 2013 I have booked with Bolsover since 1999! I have only strayed once and regretted it. Never again. EMALIZ07 1 Quote Link to post Share on other sites
Guest Solent Richard Posted October 21, 2013 Report Share Posted October 21, 2013 Okay, okay... http://www.youtube.com/watch?v=p6CDYxMQ_dM&feature=player_detailpage It was Poppy, even my notes say so. So much going on down on the Solent. dst87 1 Quote Link to post Share on other sites
Guest Solent Richard Posted October 21, 2013 Report Share Posted October 21, 2013 That's good to hear Richard. With Bolsover do you maintain contact with the same advisor once you've booked a cruise? I assume Polly (or Poppy) will be able to help you with this booking, but will you be able to contact her again directly for future bookings? That is what Poppy assured me Duncan and I'll be more than happy with that. Quote Link to post Share on other sites
Guest Solent Richard Posted October 21, 2013 Report Share Posted October 21, 2013 Im the same as angel, I've booked a few cruises with Bolsover and have had the same point of contact all the way through. I liked how it was the same for after sales care as well, usually you find that once youve bought and paid for something, if you have a question or need something doing you are passed to someone in a completely different department but I liked how with Bolsover it was always the same person. Made things easier and avoided having to explain things to multiple people everytime I called. A very valid point Sammy. Quote Link to post Share on other sites
Panthersnotts 22 Posted October 21, 2013 Report Share Posted October 21, 2013 Have been booking with Bolsover from 2002 all ways book with them and our special Jackie Fish..... blondie 1 Quote Link to post Share on other sites
pyewacket 90 Posted October 21, 2013 Report Share Posted October 21, 2013 I always speak to the same person. Excellent service. Quote Link to post Share on other sites
markduffy68 7 Posted October 21, 2013 Report Share Posted October 21, 2013 We always book with Bolsover and find they are so knowledgable & professional Quote Link to post Share on other sites
.Poppy. 0 Posted October 25, 2013 Report Share Posted October 25, 2013 Hahah Thank you for the compliment 'Solent Richard' - I have been called all sorts! Polly/Patty/Peppy! Yes... when you book at Bolsover, you're cruise agent is 'your' point of contact throughout the booking process, and beyond! Quote Link to post Share on other sites
richardh 44 Posted October 25, 2013 Report Share Posted October 25, 2013 Yep. We were recommended to Bolsover and have now booked 3 times with excellent results. blondie 1 Quote Link to post Share on other sites
Guest Solent Richard Posted October 25, 2013 Report Share Posted October 25, 2013 I'm catching up Richardh. Just booked my very shortest cruise with poppy again. Norwegian Getaway. Popsicle 1 Quote Link to post Share on other sites
birdman 14 Posted November 20, 2013 Report Share Posted November 20, 2013 I had to cancel a cruise with Bolsover through a health problem, the service was great and resulted in a successful claim.Thanks Julie Quote Link to post Share on other sites
ron 606 Posted November 20, 2013 Report Share Posted November 20, 2013 I would agree with the comments made about Bolsover we have booked with them for all our cruises they are excellent. blondie 1 Quote Link to post Share on other sites
suenneil 24 Posted December 3, 2013 Report Share Posted December 3, 2013 We usually book through Bolsover, the they are knowledgable, friendly and helpful? Same person handles your booking to completion and earlier this year we had to cancel a cruise and we're very efficient, we had a refund in our account from cruise line within the week, pity Holiday Extras insurance didn't have the same customer service, it took them over 8wks to refund. Now looking for next cruise then will be giving Bolsover a call. Quote Link to post Share on other sites
Oldworldtraveller 2217 Posted December 10, 2013 Report Share Posted December 10, 2013 We are looking at cruises for the coming year so thought I would have a look at Bolsover. What surprised me was that none of the cruises I looked at included the flight they were all 'Cruise Only'. I then telephoned Bolsover and asked why this was. The reply was, they are able to supply a price when you ring!! Imagine how long you would be on the phone getting 'Fly-Cruise' prices on various cruises, writing them down so as to compare them with other cruise agents who publish the 'Fly-Cruise' price. Come on Bolsover this is not a way to encourage new customers. dst87 1 Quote Link to post Share on other sites
Jen_Watts 3 Posted December 11, 2013 Report Share Posted December 11, 2013 My latest cruise was booked through Stacey, and I had no trouble at all - found the service to be friendly & professional. What really stood out is that they called me a few days before setting sail to remind me of things I needed to do - ESTA, insurance, etc. Top marks! This was a fly-cruise and I was given a quote via email so didn't need to spend ages on the phone with them. Quote Link to post Share on other sites
DBH 4 Posted December 11, 2013 Report Share Posted December 11, 2013 I, like many others it seems, have used Bolsover for a number of years now and can honestly say I am very impressed with their service. Regards Bryn. Quote Link to post Share on other sites
in the sky with diamonds 27 Posted December 11, 2013 Report Share Posted December 11, 2013 When I have asked Bolsover for a fly cruise quote they have asked me to put the phone down and called me back with all the detials so no hanging on the phone and a price that includes everything. ron 1 Quote Link to post Share on other sites
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