Cruise traveller 16 Posted March 11, 2016 Report Share Posted March 11, 2016 Oh dear, this cruse passenger certainly had an ordeal before and even during his cruise! A travel agent mistakenly labelled him a terrorist by ticking yes to a security question on his application which ruined his cruise and left him shunned by fellow passengers. http://www.telegraph.co.uk/news/newstopics/howaboutthat/12190364/Cruise-ship-passenger-mistakenly-labelled-a-terrorist.html Quote Link to post Share on other sites
Rum+Sun 96 Posted March 11, 2016 Report Share Posted March 11, 2016 I shouldnt laugh but Quote Link to post Share on other sites
cruise chef 866 Posted March 11, 2016 Report Share Posted March 11, 2016 I read about this earlier, they must have completed the customers ESTA for them and done it wrong, certainly wouldn't be using this Travel Agent with a gaff like that. I could imagine that every time this poor customer goes to America now he will be troubled with this wheels36 1 Quote Link to post Share on other sites
MG16 149 Posted March 11, 2016 Report Share Posted March 11, 2016 I cannot believe all they offered was £150 voucher! that is disgusting wheels36 1 Quote Link to post Share on other sites
gina1991 32 Posted March 11, 2016 Report Share Posted March 11, 2016 Oh no! I feel so sorry for him! and yes the £150 voucher is a joke! wheels36 1 Quote Link to post Share on other sites
Cruise traveller 16 Posted March 11, 2016 Author Report Share Posted March 11, 2016 I agree the offer of just a £150 voucher is a little bit of joke and I definitely won't be inclined to use this travel agent again if I was him! wheels36 1 Quote Link to post Share on other sites
*Dancing Queen* 394 Posted March 11, 2016 Report Share Posted March 11, 2016 An awful thing to happen but this man has to accept some of the responsibility for the error, I wouldn't trust anyone to complete an Esta application on my behalf and if I did I would insist on being present and checking it before submission. wheels36 and Land Ahoy 2 Quote Link to post Share on other sites
Oldworldtraveller 2225 Posted March 11, 2016 Report Share Posted March 11, 2016 Think I would be visiting my lawyers if it were me. The travel agents have a duty of care to their client and it would appear if the reports are true they have breached this and are I would submit guilty of negligence. Forget the small print, it's what the law says that counts. Popsicle and wheels36 2 Quote Link to post Share on other sites
Northern Star 166 Posted March 11, 2016 Report Share Posted March 11, 2016 A very nasty experience ....but as others have said I would never trust anyone else to complete such an important document for me ....it also goes to show the lasting repercussions of such an error with overseas immigration authorities . wheels36 and Oldworldtraveller 2 Quote Link to post Share on other sites
HLM 519 Posted March 12, 2016 Report Share Posted March 12, 2016 I agree this must of been an awful experience, however has he showed his true hand when he said this. "He said the friends he made on the cruise "ostracised" him because of his dealings with the authorities and he was isolated for the remaining 19 days of his cruise" Really? His new friends must be very shallow in my opinion. I don't think he has any need to sensationalise his experience with this, he's got a very strong case without it. HLM. Popsicle and Oldworldtraveller 2 Quote Link to post Share on other sites
tj42 39 Posted March 12, 2016 Report Share Posted March 12, 2016 oh dear!!! Quote Link to post Share on other sites
angel 121 Posted March 12, 2016 Report Share Posted March 12, 2016 I know everyone makes mistakes but this was a big mistake poor guy Oldworldtraveller 1 Quote Link to post Share on other sites
Popsicle 295 Posted March 12, 2016 Report Share Posted March 12, 2016 This agent has made a huge error, I think the £150 voucher is a disgraceful offer, I would be insulted by that if it was me! Suetoo, Oldworldtraveller and HLM 3 Quote Link to post Share on other sites
Nick 30 Posted March 12, 2016 Report Share Posted March 12, 2016 poor bloke Quote Link to post Share on other sites
The Seven Seas 147 Posted March 14, 2016 Report Share Posted March 14, 2016 Everyone makes mistakes and this must’ve been an awful experience for the customer and I’m pretty sure the travel agent who completed the form will be feeling very embarrassed and ashamed. I think the offer a £150 voucher is disgusting! Quote Link to post Share on other sites
Land Ahoy 797 Posted March 14, 2016 Report Share Posted March 14, 2016 Hi I agree with some of the comments on this forum, why didn't the passenger fill in the ESTA themselves, I assume the majority on this forum fill in their ESTA forms themselves, it's not difficult. Quote Link to post Share on other sites
*Dancing Queen* 394 Posted March 14, 2016 Report Share Posted March 14, 2016 This man was a retired Police Officer so it surprises me that he wouldn't have crossed all the t's and dotted all the i's himself as I'm sure he is no stranger to form filling. As Land Ahoy says an Esta application isn't difficult to complete. Just out of interest would this be a service that Bolsover CC would offer and in the event of a mistake would they accept responsibility. Oldworldtraveller 1 Quote Link to post Share on other sites
cruise chef 866 Posted March 14, 2016 Report Share Posted March 14, 2016 I can see your point Dancing Queen, as someone who would have no doubt gone to court with evidence this wuld definitely have been thrown out as wrong, so whilst the agent did it wrong he must also question why he let it happen, especially as he would have been paying for the ESTA as well!!!!!!! Quote Link to post Share on other sites
Oldworldtraveller 2225 Posted March 14, 2016 Report Share Posted March 14, 2016 This man was a retired Police Officer so it surprises me that he wouldn't have crossed all the t's and dotted all the i's himself as I'm sure he is no stranger to form filling. As Land Ahoy says an Esta application isn't difficult to complete. Just out of interest would this be a service that Bolsover CC would offer and in the event of a mistake would they accept responsibility. I think we need to remember that the travel agent filled the form in not the retired police officer. I'm just wondering if the travel agent said something like "You will need an ESTA and as part of our service we will apply on your behalf". If that were correct it would account for why a retired police officer would have allowed them to apply on his behalf. Just a thought!! Quote Link to post Share on other sites
MG16 149 Posted March 15, 2016 Report Share Posted March 15, 2016 I filled in my parents ESTA because they aren't good with the computer, maybe this solo traveller does not have a family member or friend who can help him out. I believe most companies charge an admin fee to complete an ESTA for a customer, if this is the case this passenger should have definitely been refunded! Quote Link to post Share on other sites
Sea Cruiser 89 Posted March 15, 2016 Report Share Posted March 15, 2016 This is such a awful thing, this was a big mistake!! how can she click yes.. they should of given more than £150 voucher!! *Dancing Queen* 1 Quote Link to post Share on other sites
cruise chef 866 Posted March 15, 2016 Report Share Posted March 15, 2016 I understand what you are saying OWT but as a policeman who clearly would have fallen foul of the legal system had he not checked everything before signing his statement on the dotted line I am surprised he allowed his agent to finish the whole process without checking it *Dancing Queen* 1 Quote Link to post Share on other sites
*Dancing Queen* 394 Posted March 15, 2016 Report Share Posted March 15, 2016 This is such a awful thing, this was a big mistake!! how can she click yes.. they should of given more than £150 voucher!! Why do you assume it was a she Nick and Sea Cruiser 2 Quote Link to post Share on other sites
Sea Cruiser 89 Posted March 15, 2016 Report Share Posted March 15, 2016 Why do you assume it was a she haha very true!! a very bad assumption on my behalf!! *Dancing Queen* 1 Quote Link to post Share on other sites
Guest Solent Richard Posted March 16, 2016 Report Share Posted March 16, 2016 Its a funny old world when folk let 'agents' do their basic work. For my recent trip to Myanmar an agent was recommended for the application for a Myanmar Visa. And you've guessed it, they wanted a fee of £60.50 per person. A quick check on the internet revealed an application could be made online through the Myanmar Government site... ...for a 'Visa on Arrival' for a simple online payment of US $50.00. Isn't the internet wonderfull? kerry304 1 Quote Link to post Share on other sites
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