Jump to content

World Cruise Refunds.


Recommended Posts

Emidex,

              Regrettably I have had a similar situation on Arcadia's present World cruise, we where booked on the Melbourne to Singapore sector but for family reason's had to cancel, we had paid the total fare for this sector plus two nights pre cruise in Melbourne.

We got in touch with Bolsover 41 days before we where due to go, and received approximately a third of the cost from P&O. there are time limits on what you can reclaim as per Booking Conditions.

The closer to departure the less you will receive from the company.

As far as I am aware if they resell your booking you will not receive any monies back.We fortunately can reclaim the difference from our insurance company. ;) Ron

Link to post
Share on other sites

Hi,

 

Regrettably I had to cancel a World Cruise after full payment was made and unfortunately my insurance doesn't cover it . Can anyone tell me if the cruise company can be prompted to refund any of the sectors making up the cruise, when they offer these for resale?

 

It's concerning that the insurance company didn't cover this.  Did they give a reason?  Normally emergencies are covered.

 

I hope you'll be able to reclaim at least some of the money.

Link to post
Share on other sites
Guest Solent Richard

Hi,

 

Regrettably I had to cancel a World Cruise after full payment was made and unfortunately my insurance doesn't cover it . Can anyone tell me if the cruise company can be prompted to refund any of the sectors making up the cruise, when they offer these for resale?

 

Good evening Emidex.

 

Generally the cruise companies take the line that they will not pay out because they expect the passenger to be covered by insurance.

 

You haven't given us too much info except that full payment had been made - which indicates that it was a short notice cancellation.

 

It will surely be of assistance to other members to have a more comprehensive picture.

 

In anyone's situation that is one hell of a lot of money to lose.

Link to post
Share on other sites
  • 1 month later...

It's not easy to insure for full cancellation costs for a world cruise, most insurance companies will only cover £5000.00p per person. However it is possible, at a cost. Nationwide will cover for full cancellation costs (terms and conditions apply) for an extra premium. We have been quoted £150.00p for the two of us, on top of the cruise travel/health insurance for our world cruise in 2015. Not much use to you emidex but be useful to future world cruisers.

Link to post
Share on other sites

Emidex, if your cruise sectors definitely gets resold, I would ask P&O again for a refund. Under their t&c's they wouldn't have to (depending on how many days before the cruise you canceled) but, if they have suffered no (or minimal) loss, then maybe there is a moral obligation for them to return some more of your money.

Indeed, following that court case a week or so back - where someone successfully took Thomas Cook to court to get a refund on a cancelled holiday which was subsequently resold - it could be there is a legal obligation also.

Good luck - both with getting some money back and hopefully doing another world cruise at a later date.

Link to post
Share on other sites
  • 3 weeks later...

When this came up with me before, I was told that the sliding scale of cancellation charges correspond with the odds of the cruise company being able to re-sell the cabin. They would probably have to lower the price as well to entice someone to book at last minute so they are unlikely to make back the original amount by reselling. Unfortunately, they always state their booking conditions and I was told that if they made an exception for one person, it would open a whole can of worms regarding everyone else and they can't afford to become, in effect, everyone's insurer by refunding the charges.

Link to post
Share on other sites
Guest Lulucat

I think the last sentence of your comment Firefly is exactly what it is all about.   P&O aren't everyone's insurer and no-one should book a holiday without having relevant insurance in place.   Cruise insurance may cost more at the beginning, but for a world cruise - if I were ever rich enough to be able to do one - I would definitely take out the cruise company's own insurance - yes you may get a better deal elsewhere - but to me it is one way to guarantee that you get the treatment you require/or are able to cancel if unfortunately that should become necessary.

 

You are spending a lot of money, and should protect it at all costs.

Link to post
Share on other sites

Lulucat

 

             I agree with most of your post but I think if you had paid most if not all the fare you would still not get a total refund even if you took out P&O recommended insurance, (from experience) you would whistle good-bye to at least your initial deposit which on a World Cruise would be quite a lot ;) Ron

Link to post
Share on other sites
Guest Lulucat

I agree Ron - but that is the same with any type of holiday or insurance for that matter - there is generally some form of excess and that is something that you have to live with.   However, I really don't see the logic of anyone booking a very expensive holiday and not covering as much of it as possible.   I agree, extra cover can be expensive - but has to be worthwhile, just in case.   It's OK looking after the pennies, but sometimes you have to use common sense rather than stinginess

Link to post
Share on other sites

Isn't the reason you take out the travel insurance to cover you for cancellation, illness etc. It is listed in your cover how much you are covered for for the cost of the cruise/holiday. So to make sure that this is part of you cover should be considered when you take out the insurance. I know you cannot be covered if you just decide not to go, or there are pre-existing illnesses whether in the party travelling or relatives which may necessitate cancelling so whether you have your own insurance or the cruise company insurance shouldn't make any difference as long as the cost of the cruise etc is covered.

 

I know I certainly wouldn't do a world cruise on an insurance provided by your bank account, but without knowing the circumstances of a cancellation its a bit hard to advise… 

Link to post
Share on other sites
Guest Solent Richard

It's concerning that the insurance company didn't cover this.  Did they give a reason?  Normally emergencies are covered.

 

I hope you'll be able to reclaim at least some of the money.

 

Its also a shame that Emidex has deemed not to come back on the thread having initiated it in January.

 

Oh well.

Link to post
Share on other sites

Its also a shame that Emidex has deemed not to come back on the thread having initiated it in January.

 

Oh well.

 

Absolutely.  I think one of the problems for newcomers to the forum (especially those used to other forums) is that you're not automatically subscribed to e-mail notifications for topics you start or contribute to. 

 

It would be quite easy for someone to start a topic here and on a few other forums and forget all about it.  Emidex only has one post so one would assume he's not a regular visitor to the site.

 

Shame, as I'd like to have known the outcome or gotten more details.  I know if I was spending tens of thousands on a world cruise I wouldn't assume my insurance covered me for anything, and would take additional or specialist cover if necessary!

Link to post
Share on other sites
  • 4 months later...

It's not easy to insure for full cancellation costs for a world cruise, most insurance companies will only cover £5000.00p per person. However it is possible, at a cost. Nationwide will cover for full cancellation costs (terms and conditions apply) for an extra premium. We have been quoted £150.00p for the two of us, on top of the cruise travel/health insurance for our world cruise in 2015. Not much use to you emidex but be useful to future world cruisers.

We always insure with Staysure for world cruises and we pay extra to get full cover of the cancellation fee.  It cost as you  say around £150 more but well worth it as if not you could lose most of the payment you have made.

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...