Jump to content

hturtle

Members
  • Content count

    591
  • Joined

  • Last visited

  • Days Won

    12

Reputation Activity

  1. Like
    hturtle reacted to Oldworldtraveller in Bolsover Cruise Club   
    Absolutely. Difficult at times to sit back and take the advice of others, however in instances like this its a good idea to take their advice. They are not going to give bad advice as they don't want to lose a customers future bookings.
  2. Like
    hturtle reacted to terrierian in Bolsover Cruise Club   
    Having just read this blog I am shocked at what SINBAD has written. We were booked to sail on 24 July with CUNARD. I have had lots of e-mails from them explaining all the options that we have. As we are both 70 and I have heart trouble CUNARD advised me not to sail. I rang BOLSOVER but the lines were very busy but, the next morning I got a call from them to see what they could do for me as my number came up as a missed call. This is why we book with BOLSOVER because they CARE. I explained what CUNARD had e-mailed to me and asked if our deposit could be used to book another cruise. This she did. The next day the girl rang me to explain what CUNARD wanted me to do because if I cancelled the July one they would give me 125% FCC not as you say 110 
  3. Thanks
    hturtle got a reaction from towny44 in Bolsover Cruise Club   
    wow aren't you a dog with a bone Sinbad, cant you just look outside your own little bubble a minute and see what is going on, of course not it doesn't then fit your own agenda.  By the way the story in the independent isn't entirely accurate so don't use that as your bible.   The latest information to come from ABTA and the Government is that the package travel regulations are not changing but being extended for a short while, this will mean that tour and cruise operators , where they have cancelled a holiday, can offer a Refund Credit Note initially rather than a refund, this will only be active until 31 July 2020 when if not used the credit note can be exchanged for cash at that point not in two years.  Shouldn't really believe fake news. And I agree with Wshutt above that it is very unfair to blame Bolsover Cruise Club, they don't make up the rules just pass them on.  We need to pull together as a country through this and think of the bigger picture. 
  4. Thanks
    hturtle got a reaction from towny44 in Bolsover Cruise Club   
    wow aren't you a dog with a bone Sinbad, cant you just look outside your own little bubble a minute and see what is going on, of course not it doesn't then fit your own agenda.  By the way the story in the independent isn't entirely accurate so don't use that as your bible.   The latest information to come from ABTA and the Government is that the package travel regulations are not changing but being extended for a short while, this will mean that tour and cruise operators , where they have cancelled a holiday, can offer a Refund Credit Note initially rather than a refund, this will only be active until 31 July 2020 when if not used the credit note can be exchanged for cash at that point not in two years.  Shouldn't really believe fake news. And I agree with Wshutt above that it is very unfair to blame Bolsover Cruise Club, they don't make up the rules just pass them on.  We need to pull together as a country through this and think of the bigger picture. 
  5. Thanks
    hturtle got a reaction from towny44 in Bolsover Cruise Club   
    wow aren't you a dog with a bone Sinbad, cant you just look outside your own little bubble a minute and see what is going on, of course not it doesn't then fit your own agenda.  By the way the story in the independent isn't entirely accurate so don't use that as your bible.   The latest information to come from ABTA and the Government is that the package travel regulations are not changing but being extended for a short while, this will mean that tour and cruise operators , where they have cancelled a holiday, can offer a Refund Credit Note initially rather than a refund, this will only be active until 31 July 2020 when if not used the credit note can be exchanged for cash at that point not in two years.  Shouldn't really believe fake news. And I agree with Wshutt above that it is very unfair to blame Bolsover Cruise Club, they don't make up the rules just pass them on.  We need to pull together as a country through this and think of the bigger picture. 
  6. Thanks
    hturtle got a reaction from towny44 in Bolsover Cruise Club   
    wow aren't you a dog with a bone Sinbad, cant you just look outside your own little bubble a minute and see what is going on, of course not it doesn't then fit your own agenda.  By the way the story in the independent isn't entirely accurate so don't use that as your bible.   The latest information to come from ABTA and the Government is that the package travel regulations are not changing but being extended for a short while, this will mean that tour and cruise operators , where they have cancelled a holiday, can offer a Refund Credit Note initially rather than a refund, this will only be active until 31 July 2020 when if not used the credit note can be exchanged for cash at that point not in two years.  Shouldn't really believe fake news. And I agree with Wshutt above that it is very unfair to blame Bolsover Cruise Club, they don't make up the rules just pass them on.  We need to pull together as a country through this and think of the bigger picture. 
  7. Like
    hturtle reacted to towny44 in Bolsover Cruise Club   
    Sinbad, you are not the only one with future cruises booked via Bolsover, and quite likely to suffer some sort of financial loss as this situation evolves. But screaming about your personal situation without appearing to care for how others are affected  will not endear you to anyone on the forum.
  8. Thanks
    hturtle got a reaction from towny44 in Bolsover Cruise Club   
    wow aren't you a dog with a bone Sinbad, cant you just look outside your own little bubble a minute and see what is going on, of course not it doesn't then fit your own agenda.  By the way the story in the independent isn't entirely accurate so don't use that as your bible.   The latest information to come from ABTA and the Government is that the package travel regulations are not changing but being extended for a short while, this will mean that tour and cruise operators , where they have cancelled a holiday, can offer a Refund Credit Note initially rather than a refund, this will only be active until 31 July 2020 when if not used the credit note can be exchanged for cash at that point not in two years.  Shouldn't really believe fake news. And I agree with Wshutt above that it is very unfair to blame Bolsover Cruise Club, they don't make up the rules just pass them on.  We need to pull together as a country through this and think of the bigger picture. 
  9. Haha
    hturtle reacted to sinbad10 in Bolsover Cruise Club   
    Certainly do not think, and I know this might upset a lot on here but can only speak personally, that Bolsover are not coming out of the present situation very well. I have a cruise booked in May and being responsible like many others held back from contacting Bolsover because my cruise wasnt imminent. Me like many others are now in a worst position due to the change of policy by Cunard/P&O on 19th March have now seen a worsening of terms offered. Worried about the rumour that the government might be changing the law so that as advised by Bolsover in above post to hang on as my cruise will more than likely be cancelled soon and have a full cash refund this might not be the case and only a credit voucher will be given and only a cash refund after 2 years. With this in mind I phoned Bolsover and even though I appreciate the situation they are in not surprisingly she advised me to cancel my cruise now and receive a FCC of 110% rather than transfer booking. I have 5 cruises currently booked with Bolsover for 20/21 so struggling for varying reasons to book even more. Every question I asked all she said was you will have to contact Cunard direct which we all know all they will say is speak to your TA. Feel that Bolsover are not being helpful in the customers best interests  and advising everybody to have a FCC as it protects there own future and Cunard's with no thought or help and was not interested in the fact that having 5 cruises already booked I should find the time, space and money to book a further cruise.
  10. Like
    hturtle reacted to WShutt in Bolsover Cruise Club   
    The information above was correct when I replied to your email and as things stand are still correct.  If the government change the regulations or plan to change the regulations in the near future then we would have no knowledge of this in advance.  As an agent all we can do is pass on the latest information given to us by our cruise operator partners.  What I think you need to appreciate is that this is a situation that has never happened before in the world and as such plans and regulations need to adapt with the ever changing pandemic, whilst there is no imminent danger some of these companies may be fighting for their survival if the situation continues for a lengthy period of time.   Whilst I understand you are unhappy, our customers have always been and will remain our number one priority, we have been battling this situation since January, when the first cruises across Asia were cancelled, including the complex repatriation of stranded clients, to then facing global cruise suspensions as many countries closed their borders, our team is very fatigued, but they are all here together, battling along and with a team spirit that remains strong with lots of staff from all departments giving up their own time to help man the phones. So to suggest that we are only protecting our self interest is quite frankly very insulting and completely untrue.  This will be my last reply on the matter as I have thousands of other customers to help who do appreciate the help and advice we are giving.
  11. Like
    hturtle got a reaction from Davybe in Poor customer service   
    I am booked on the same cruise and cannot stand the programme but it doesn't bother me as its not as if everyone will be wearing sequins and feathers (apart from me obviously) 
    My partner and I booked this at launch with Bolsover but were informed of the change by them via email on the 01 August 2017 and my parents received their notification in the post so it definitely happened.
    Maybe you should investigate more before pointing the finger at your agent, could have been lost in the post or stopped by your spam filter.
    Seeing as its your one and only post I guess we wont see you again after your little moan but embrace it and dust off the lycra
  12. Like
    hturtle got a reaction from Davybe in Poor customer service   
    I am booked on the same cruise and cannot stand the programme but it doesn't bother me as its not as if everyone will be wearing sequins and feathers (apart from me obviously) 
    My partner and I booked this at launch with Bolsover but were informed of the change by them via email on the 01 August 2017 and my parents received their notification in the post so it definitely happened.
    Maybe you should investigate more before pointing the finger at your agent, could have been lost in the post or stopped by your spam filter.
    Seeing as its your one and only post I guess we wont see you again after your little moan but embrace it and dust off the lycra
  13. Like
    hturtle reacted to Captain Kidd II in Poor customer service   
    What is the "poor service"? You are still going to the same ports, on the same ship and are getting the benefit of the Strictly Theme. I bet if you tried booking your cruise now it would cost more. Just enjoy the experience.
  14. Like
    hturtle reacted to Jenjen in Poor customer service   
    Last March we book a p and o cruise for May this year, it is now a strictly cruise, Guess what? Our balcony cabin has gone up by over £1000. So don’t think it’s bad service.
    All the ports are the same so don’t think we are missing anything.
    just my opinion 
  15. Like
    hturtle reacted to Davybe in Poor customer service   
    It makes me wonder what some people expect, they get given an extra on what they booked and are still not happy?
    I like strictly but having seen a ballroom show on an American line ,I left the theatre after a few minutes not for me ,but yet I enjoy watching the people dance on ships and enjoy the music.Just go with the flow watching is not compulsory ....Davybe
  16. Like
    hturtle got a reaction from Davybe in Poor customer service   
    I am booked on the same cruise and cannot stand the programme but it doesn't bother me as its not as if everyone will be wearing sequins and feathers (apart from me obviously) 
    My partner and I booked this at launch with Bolsover but were informed of the change by them via email on the 01 August 2017 and my parents received their notification in the post so it definitely happened.
    Maybe you should investigate more before pointing the finger at your agent, could have been lost in the post or stopped by your spam filter.
    Seeing as its your one and only post I guess we wont see you again after your little moan but embrace it and dust off the lycra
  17. Like
    hturtle reacted to Bolsover Cruise Club in Credit card surcharge disallowed?   
    Hi All,
    Just a quick note to say that as a result of the new rules which came into place on 13 January 2018, we will no longer be charging ANY fees for credit card payments.
    Unlike some other travel agents, we won’t be adding any booking or admin fees to cover the cost of processing card transactions.
    If you would like more information on the changes to credit card fees, check out our recent blog post here.
    Thanks,
    Bolsover Cruise Club 
  18. Like
    hturtle reacted to sinbad10 in Credit card surcharge disallowed?   
    You will have been "conned" by nobody those were the T&Cs you agreed when you booked the cruise. All cruise lines and holiday companies require balance to be paid in average 12+ weeks before travel so Carnival or P&O are no different than anyone else.
  19. Like
    hturtle got a reaction from cruise chef in Funny Travel Related Video   
    Well it made me laugh
    https://www.facebook.com/PrinceGeorgeOfCambridge/videos/886087948068810/

     
     
  20. Like
    hturtle reacted to tj42 in •What would everyone like to see on the next series of ‘Cruising with Jane McDonald’?   
    I would like to see Hawaii featured (without the singing at the end!!)
  21. Like
    hturtle got a reaction from sinbad10 in Duplicate payments   
    Every card payment is handled by a 3rd party, these go through clearing banks/companies.  Not just travel agents but all purchases
     
  22. Like
    hturtle reacted to sinbad10 in Duplicate payments   
    Just proves to me that many people use their credit/debit cards willingly and regularly with many companies without knowing what really goes on whether you purchase online or in shop most major companies use a third party collection company to collect payments on their behalf.
  23. Like
    hturtle got a reaction from sinbad10 in Duplicate payments   
    Every card payment is handled by a 3rd party, these go through clearing banks/companies.  Not just travel agents but all purchases
     
  24. Like
    hturtle got a reaction from RobBar in API   
    Advance Passenger Information (API) What is Advance Passenger Information?Advance Passenger Information is a requirement of several countries around the world to tighten-up who travels to their country. Passengers are required to provide a variety of information if flying to:
    UK - from/to USA, UAE, Thailand, South Africa, Pakistan, Jamaica, Kenya, Iran, Syria, Morocco Spain Antigua, Barbados, Greneda, Jamacia, St.Lucia, Trinidad and Tobago USA Canada Mexico China Japan In addition to the UK Government requirements, the Governments of the countries listed below require collection of API information from all passengers:
    China India Japan South Africa United Arab Emirates USA Mexico Canada Spain Caribbean (CARICOM states): Grenada, Trinidad & Tobago, Barbados
  25. Like
    hturtle reacted to Terminator in P&O Cruises New Cruise Liner   
    Not at all...OWT has put forward his opinion and backed it up with the information that he has at least tried larger ships.
    If you were to say the same you would receive the same respect.
    Unfortunately I don't read minds so have no idea of who has or hasn't tried them.
    Hope that helps.
×